TheGolfPA.com Terms & Conditions
1. ACCURACY AND INFORMATION
TheGolfPA.com has taken all care to ensure that published information and prices are accurate. However, if we identify an error or omission following publication, we will inform you before confirming your booking.
The revised information will then form part of your contract. If an error or omission is discovered after your booking is made, we will always try to advise you prior to your holiday.
2. THEGOLFPA.COM PAYMENT TERMS
A non-refundable deposit must be paid at the time of booking to secure a booking. We may also be required to ask for an additional deposit amount for certain bookings where we need to pre-pay an additional sum to secure your booking.
The minimum deposit for bookings is 25% of the total package value, and a minimum of £150 per person. Tournament entry fees must be paid in full at the time of booking, and are separate to the deposit amount. The balance of your booking must be paid no later than 10 weeks before the date your contracted break is due to commence. Bookings made for 'golf only' will be taken in full at the time of booking.
In some cases bookings may require full payment more than 10 weeks in advance of your golf holiday. However, this will be clearly advised to you at the time of booking. Bookings made less than 10 weeks before your date of arrival must be paid in full at the time of booking. If the balance is not paid by the due date, we reserve the right to cancel your booking and retain your deposit. Full payment for all flights is required at the time of booking.
3. ACCEPTED FORMS OF PAYMENTS
TheGolfPA.com accepts the following forms of payment:
Credit/Debit cards - Visa, MasterCard, Maestro, Switch, Electron, Solo and Delta. Please note that all payments made by credit card carry a 3% handling charge. Debit cards do not carry a handling charge.
Personal/Company cheques made payable to "TheGolfPA.com".
Bank Transfers are accepted on balances over £1000.
American Express - all payments made by American Express carry a 5% handling charge.
All charges incurred during Bank Transfer or payments by Credit Card to TheGolfPA.com are in addition to the quoted cost of your holiday. Should unforeseen charges apply, we will notify you prior to taking any payment.
All prices quoted by TheGolfPA.com are per person and based on twin/double occupancy. Single rooms are available at all hotels however they often carry a supplement. We reserve the right to increase the price of any golf holiday advertised on our website. Rounds of golf included in all our golf holidays are deemed as complimentary.
5. BOOKING CONFIRMATION
On receipt of your payment via the methods stated in (3), we will email confirmation of your booking with TheGolfPA.com. The confirmation will clearly state the balance to be paid and the date by which it is due.
Please check the confirmation carefully to make sure that all your booking details are all correct. Contact us immediately if your confirmation appears to be incorrect or incomplete and we will endeavour to make the necessary changes.
TheGolfPA.com reserves the right to make changes to and correct errors after bookings have been confirmed.
6. DRESS CODE
We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate attire.
Please check before you travel that your group is aware of appropriate golfing attire.
7. STANDARD OF PLAY / GOLF ETIQUETTE
Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking. Please click here for further information about Golfing Etiquette.
Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.
Please also be aware that some golf courses may pair you up with other golfers during peak times.
9. CONDITION OF GOLF COURSE
The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. TheGolfPA.com cannot be held responsible for the impact of such work.
10. OUR DESCRIPTIONS
The descriptions of the hotels and golf courses and other aspects of the holidays are based on opinions gained on site visits and on the opinions of hotels themselves. We are not always able to exercise control over all the components of the holiday arrangements and it is possible that an advertised amenity be withdrawn or changed due to various reasons such as water conservation, renovation work, etc. We will advise you if we become aware of a major change but we cannot accept liability for loss, damage or inconvenience in such circumstances.
Amateur Tournaments are arranged and controlled entirely by independent Tournament Directors and Committees. TheGolfPA.com acts purely as a booking agent for these events. Any changes made to Amateur Tournaments by a Tournament Director or Committee will be advised to you as soon as we are aware of it. We cannot accept liability for loss, damage or inconvenience for any changes made during Amateur Tournament events.
Throughout your booking with TheGolfPA.com you accept full liability for any damage or loss caused by you or any member of your group. There will be no refunds for any absence from the holiday once it commences. This includes such things as missed meals, golf, sightseeing or any other activities in the tour. TheGolfPA.com is not responsible for personal injury, accident, or illness; or for loss, damage or theft of personal belongings.
12. CANCELLATIONS / AMENDMENTS
It is possible for you to change numbers of travellers or cancel your holiday at any time provided that the person who originally booked the holiday sends us written notice by letter or email. This will only be deemed to have been received by TheGolfPA.com once we acknowledge it with a confirmed email to the lead named traveller in your group. A £20.00 administrative charge per person will apply to any changes to the itinerary requested by client or travel agent after full payment has been received.
Cancellations after the deposit has been paid to TheGolfPA.com will result in loss of all deposit monies paid. Cancellations made after final balance has been paid to TheGolfPA.com will result in loss of all deposit monies paid, and monies paid equivalent to the loss TheGolfPA.com would incur. A £20.00 administrative charge will also apply per person for any cancellation in addition to the above.
13. SPECIAL OFFERS & VOUCHERS
Please note that Special Offers are subject to availability as well as specific booking and travel periods. Due to the nature of these offers vouchers cannot be redeemed against these.
Any vouchers purchased from TheGolfPA.com are valid at their full original value for the period of 12 months from the date of issue. After 12 months, a voucher retains 75% of its original value up to the period of fifteen months from the date of issue. After fifteen months vouchers can be redeemed for 50 % of their original value from the date of issue.
14. PRICE CHANGES
Should there be any increase in the cost to us, caused by currency exchange rate fluctuations, Government action, or changes in air or ferry fares, we will only absorb 5% change. You will be required to meet any increase between 5% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 5%) or of cancelling with a credit note of any money you have paid to us, except any charges we have incurred for amendments. If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice. If there should be any decrease in cost to us by more than 5% then we will refund the difference.
SELF DRIVE RENTAL CARS: Where TheGolfPA.com arranges car hire on your behalf, you will adhere to the usual terms and conditions set down by the individual car hire company. All drivers must be 23 years of age or older and hold a full valid driving licence to drive within the UK & Ireland. An additional insurance surcharge may apply for drivers under 25 or over 70 years of age. This will be advised to you prior to booking. Any endorsements on a drivers licence must be advised at the time of booking. Failure to advise us of this may affect your entitlement for car rental.
COACH TRANSFERS: TheGolfPA.com will arrange suitable coach/minibus/car transfers with drivers as required for your holiday. TheGolfPA.com uses a variety of coach companies and all are fully insured and of the highest quality. On some occasions more than one coach company may be used for tour holidays. This will be advised to you prior to booking.
16. PASSPORTS, VISAS AND HEALTH REQUIREMENTS
A passport is necessary to travel to all European countries, even when travelling within the Euro Zone. A passport is not always necessary to travel between Northern Ireland and Southern Ireland, but TheGolf.PA.com recommends that all travellers carry a valid passport with them on their holiday. Most European countries enjoy the same level of medical service as Great Britain & Northern Ireland. However, TheGolfPA.com recommends all clients obtain from their local DHSS office a copy of the booklet "Protect Your Health Abroad", and the form E111 for presentation when seeking medical assistance abroad. The E111 entitles you; your spouse and your dependants to Free State provided or reduced cost emergency treatment.
Certain countries require a pre-arranged entry visa; TheGolfPA.com accepts no responsibility for visa requirements, and advises all travellers to ensure that the requisite documents are in place prior to travel.
TheGolfPA.com strongly recommends you undertake golf travel insurance. Some insurance companies may consider the game of golf as a dangerous sport and you should mention your participation when obtaining a quotation. You should also ensure that your golf equipment is covered in the policy.
17. WEATHER CONDITIONS DURING YOUR GOLF HOLIDAY
Bad weather is unavoidable during the course of the year and as a result golf courses may either close or the golf course will operate temporary tees and greens at their sole discretion. Golf courses reserve the right to close or operate temporary tee boxes / greens.
In the event of bad weather our “Bad Weather Policy” is as follows:
Prior to Arrival Date
Details of each golf courses “Bad Weather Policy” is available from us (please call +44 (0)28 7032 6707).
Should you choose not to travel, subject to the policy of the hotel / golf course (our supplier’s) in these circumstances, we will try and postpone your golf holiday; however price supplements may be incurred depending on when your holiday is re-booked. No refunds are available under any circumstance for cancellations made due to golf course closure.
During your Golf Holiday
Golf played on temporary greens and tees is non-refundable and is considered to be an accepted part of playing golf during periods of bad weather. Please note that trolley and buggy bans occur frequently when a course is wet and are determined by those in charge of the golf course. TheGolfPA.com cannot be held responsible due to inclement weather conditions.
If you are unable to play golf on your break due to golf course closure we will, without guarantee and at our supplier’s discretion, try and obtain a green fee vouchers for the golf element of the break. Please note that we sell “Winter Holidays” (October – March) usually at a discounted rate. Any refund during the Winter Period will not be equivalent to the full green fee and with most winter holidays the golf element is considered complimentary.
Each hotel and golf course sets its own “Bad Weather Policy”. All decisions regarding green fee vouchers are solely at the discretion of the hotel and golf course and are final. We cannot be held responsible should inclement weather prevail. Any vouchers issued at the Company’s discretion can be used for future bookings with TheGolfPA.com.
19. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. Although we will endeavour to meet any such requests we regret we cannot guarantee to do so.
TheGolfPA.com acts as an agent for each hotel. If you have a complaint or experience any problems during your holiday please inform the hotel immediately during your golf holiday. We recommend that you speak to the Hotel General Manager and take the matter up with him/her directly.
TheGolfPA.com acts solely as a booking agent for entry into Amatuer Tournaments. If you have a complaint or experience any problems during your tournament, please inform a Tournament Representative immediately during your golf holiday. We recommend that you speak to the Tournament Director and take the matter up with him/her directly.
If you do not reach an acceptable conclusion during your golf holiday please notify us in writing by letter within 28 days of your date of return.
Customer Service Dept
20 Loughan Road
Please note: All complaints must be made in writing and sent to the address above. Complaints cannot be dealt with over the phone or by email.
If you have any complaints concerning any services we provide you must inform us in writing by letter or email within 28 days of your date of return.
Any assistance provided in resolving a complaint in relation to any Resort booking is provided on a goodwill basis and in our capacity as an agent.
If you have a complaint concerning any services we provide, as opposed to any service provided by any third party such as a hotel for whom we are not responsible, you must inform us immediately in writing within 28 days of your departure date. We regret we cannot accept any liability if we are not so notified. Our maximum liability to you if we are found to have been at fault in relation to any service we provide is limited to the commission we have earned or are due to earn in relation to the booking in question.
SPECIAL EVENTS: Bookings made by TheGolfPA.com through other agents are subject to their specific conditions. Such conditions will be sent to you at the time of booking.
THIRD PARTY LIABILITIES: In the event that your booking with The Golf PA.com involves the use of services from a third party e.g. a flight, ticket, hospitality then the liability associated with your booking will be based on the value of the pre-payment made to a third party as part of the booking in order to confirm these services. These terms associated with this genre of booking are available on request and are outside TheGolfPA.com standard booking terms.
Please note that all extra's consumed on site such as Food, Drink, Entertainment, Spa Treatments and Transport must be paid for by you and your booking with TheGolfPA.com only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.
23. CHANGES AND CANCELLATIONS BY US
TheGolfPA.com reserves the right to make changes to and correct errors on our website and in any of our brochure or publicised materials both before and after bookings have been confirmed.
24. FORCE MAJEURE
TheGolfPA.com will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control. Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.
25. YOUR FINANCIAL PROTECTION
Our affiliation with H. McCurdy Hamilton Travel Limited insures that all packages booked through them are covered under the ABTA bond No: 43203.
26. NORTHERN IRELAND LAW
Your booking with TheGolfPA.com and all matters arising out of it are governed by the Laws of Northern Ireland.